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1. Overview
At MIMO, we want to ensure you have a seamless and stress-free printing experience. If your document fails to print successfully at our kiosks, you are eligible for a full refund. We handle refunds automatically wherever possible to save you time.
2. Automatic Refunds
Our kiosks are integrated with real-time hardware diagnostics. An automatic refund is triggered instantly under the following conditions:
- Hardware Failure: If a kiosk experiences a paper jam, runs out of paper/toner, loses power, or disconnects during your print job.
- Expired Print Code: If you make a payment and receive a 4-digit code but do not collect your print job within 24 hours. The code expires automatically, and a full refund is immediately sent to your original payment method.
Note: Automatic refunds are processed instantly by our systems, but may take 2-5 business days to reflect in your bank account depending on your UPI app or bank.
3. Support-Assisted Refunds
If you experience print issues that are not automatically detected by our kiosks, you can request a refund manually. These cases include:
- Print Quality Issues: Faded prints, smudged toner, misaligned text, or incorrect paper scaling.
- Incorrect Kiosk Dispatch: If a job gets routed or processed incorrectly by the system.
To request a support-assisted refund, please contact us within 2 hours of your transaction with:
- Your 4-digit print code or Transaction ID.
- A photo of the affected prints (for quality issues).
4. Non-Refundable Scenarios
We cannot offer refunds in the following situations:
- User errors in file preparation (e.g., typos, formatting issues inside your uploaded PDF/document).
- Incorrect user configuration on the print options screen (e.g., requesting double-sided when you wanted single-sided, or choosing color when you wanted B&W).
5. Contact Support
If you need assistance with a refund request or have any billing questions: